Once you reach your destination:

1. Turn on your TRUE eSIM
2. Select TRUE eSIM for mobile data
3. Enable Data Roaming for your TRUE eSIM
4. Make sure your primary SIM isn't being used for mobile data

Your phone should then connect to a supported local network.

Travel eSIMs connect through partner networks outside their home network environment, so Data Roaming is needed to be enabled for our eSIM.

Don't worry—turning on roaming for the TRUE eSIM doesn't automatically mean you're using roaming data from your normal SIM.

To avoid unexpected charges, make sure our eSIM is selected for mobile data and check that roaming settings for your primary SIM are configured appropriately.

TRUE Global Data connects through supported local network partners included with your selected plan.

Some destinations and plans may support multiple networks, allowing your device to connect to an available supported network during your trip.

In essence, we automatically connect the best network for you and keep you connected throughout the entire trip!

Yes, if your phone supports Dual SIM.

You can use your TRUE eSIM for mobile data while keeping your usual SIM available for calls or SMS.

Just remember that your home mobile provider may charge roaming fees for calls, SMS or other services used overseas, so check their charges before travelling.

No.

Using TRUE for mobile data does not automatically change the phone number registered to your WhatsApp account.

You can continue using WhatsApp with your existing number while we provide your internet connection.

If your device supports Dual SIM, you can generally keep your primary SIM active for calls and SMS while using TRUE Global Data for mobile data.

Any roaming charges associated with your primary SIM are determined by your home mobile provider.

Yes, our plans does not restrict hotspot usages.

You can use your phone's hotspot feature to share your data connection with another phone, tablet or laptop.

Just remember, hotspot usage can consume data much faster, particularly when streaming, downloading files or making video calls.