Frequently Asked Questions
Data, Validity & Plans
When does my plan start?
It starts when you land in the travel location according to your plan and activate it by turning on Data Roaming.
The validity is as according to the purchased plan.
How long is my TRUE eSIM valid?
The validity of your eSIM is dependent on the plan you have selected.
How do I check how much data I've used?
You can check data usage through your phone's mobile data settings.
iPhone:
Settings → Cellular / Mobile Service
Android:
Settings → Connections / Network & Internet → Data Usage
For easier tracking, you can reset your phone's data statistics at the beginning of your trip.
What happens if I use all my data?
If you use up your included high-speed data, you'll still stay connected.
All TRUE plans include our Fair Usage Policy (FUP), which keeps you connected at a reduced speed of 256 kbps after your high-speed data allowance has been used.
For Daily plans, your high-speed data will refresh at the next daily reset. For Total plans, you'll stay connected at 256 kbps for the remainder of your plan's validity.
Need high-speed data again? Simply purchase another plan for your destination.
Can I buy another plan while I'm already travelling?
Yes.
You can purchase another TRUE plan online wherever you have an internet connection.
If a new eSIM installation is required, we recommend completing it while connected to reliable Wi-Fi.
Can I use one TRUE Global Data eSIM in several countries?
If you've purchased a regional plan, it can be used across the destinations specifically listed under that plan.
A single-country/local plan will only work within its listed coverage area.
Always check Countries Included before purchasing.
Help Centre
-
Getting Started
Click Here -
Selecting & Buying Your Travel Plan
Click Here -
Installation of eSIM
Click Here -
Using TRUE eSIM While Travelling
Click Here -
Troubleshooting & Managing Your eSIM
Click Here
Still need help? We’re here for you.
Can’t find what you’re looking for? Send us your details below and our TRUE support team will help get you connected.