Once your purchase is complete, your TRUE eSIM installation details will be delivered digitally via email.

Follow the instructions provided to add the eSIM to your compatible device.

No shipping. No collection. No physical SIM required.

Your eSIM will be delivered with everything you need to get connected, including your QR code and activation details. We recommend installing it before you travel while connected to WiFi.

For iPhone

1. Go to Settings → Cellular / Mobile Data
2. Tap Add eSIM
3. Select Use QR Code
4. Scan the QR code provided in our document
5. Follow the instructions in the document to complete the installation
6. Label your new eSIM “TRUE” or “Travel” so it's easy to identify

For Android
Menu names may vary slightly depending on your device.

1. Go to Settings → Connections / Network & Internet
2. Open SIM Manager or your device's SIM settings
3. Tap Add eSIM
4. Select Scan QR Code
5. Scan the QR code provided in our document
6. Follow the instructions in the document to complete the installation

We recommend installing your eSIM before you travel, while you have a reliable Wi-Fi connection.

This means everything is ready before your trip and you won't have to rely on airport or hotel Wi-Fi to complete the installation.

Yes.

You'll need a stable Wi-Fi or mobile data connection while installing your TRUE eSIM.

Once it's installed, you generally won't need Wi-Fi simply to switch the eSIM on when you arrive at your destination.

Installation and activation are different.

Installing adds the eSIM to your phone.

Activation is when your eSIM begins connecting to the supported network according to your plan's activation policy.

Your plan will activate only when connected overseas. To activate it turn on Data Roaming when you arrive at your destination

Some devices allow you to select a saved QR code directly from your photo library, while others may require the QR code to be displayed on another device.

Follow the installation instructions provided for your device.