Frequently Asked Questions

Selecting & Buying Your Travel Plan

What’s the difference between a Total and Daily plan?

A Total plan gives you one data allowance to use throughout your trip. For example, a 10GB plan gives you 10GB to use anytime during the plan’s validity.

A Daily plan gives you a set amount of data each day, with your allowance refreshing daily.

Choose Total for more flexibility in how you use your data, or Daily if you prefer a fresh data allowance each day.

How do I choose the right data plan?

Think about how you normally use your phone when travelling.

For light use such as messaging, maps and occasional browsing, a smaller data plan may be enough.

For regular use including social media, navigation and music, consider a medium data plan.

For heavy use such as video streaming, frequent uploads or hotspot use, choose a larger allowance.

What does “Validity” mean?

Validity is the number of days your TRUE plan can be used after it activates.

For example, a 10-day validity means your plan can be used for up to 10 days from activation.

Your TRUE eSIM activates when it first connects to a supported network at your destination.

Simply choose a validity that matches your trip. For example, if you're travelling to Thailand for 7 days, a 7-day plan would be a suitable choice for your journey.

When should I choose my plan validity to start?

You don't need to select a start date when purchasing.

Choose a validity period that covers the length of your trip. Your TRUE eSIM activates when it first connects to a supported network at your destination.

Can I use my data whenever I want with a Total plan?

Yes. Your Total plan's data allowance is shared across the entire validity period.

For example, with 10GB for 10 days, you could use more data on some days and less on others, as long as you stay within your total 10GB allowance.

What happens if I use up my data?

If you use up your included high-speed data, you'll still stay connected.

All TRUE plans include our Fair Usage Policy (FUP), which keeps you connected at a reduced speed of 256 kbps after your high-speed data allowance has been used.

For Daily plans, your high-speed data will refresh at the next daily reset. For Total plans, you'll stay connected at 256 kbps for the remainder of your plan's validity.

Need high-speed data again? Simply purchase another plan for your destination.

What happens to unused daily data?

With a Daily plan, you receive a fresh data allowance every day rather than one total pool for your entire trip.

Your data allowance refreshes daily, giving you your full high-speed data allowance again each day. Unused data does not carry over to the next day.

For example, if your plan includes 2GB per day and you use only 1GB today, you'll receive a fresh 2GB allowance the next day.

Still need help? We’re here for you.

Can’t find what you’re looking for? Send us your details below and our TRUE support team will help get you connected.

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